The management staff of a legal department held a Kanban training session but their day-to-day life was chaos. They asked us for help applying Kanban to their work, to get out of the mess they were in. So, we signed a contract for 24 hours of Kanban consultancy.
We saw many IT departments thinking about systemic solutions. The lawyers, on the other hand, did not have any idea of how to systematically look at their work.
How do you, as a Kanban Coach, engage - for 24 hours in total - this kind of worker - immersed in a sick culture - on how to improve their maturity? This answer will be one of the learning outcomes from the talk. Other included topics are:
- How to introduce systems thinking to lawyers (and similar workers)
- Dynamics to provoke the right stress level
- Techniques to apply continuous improvement to workers under constant stress
- Tools to generate a sense of purpose in a work area that you, the Kanban Coach, do not know
- Ways to get out of chaos in 24 hours total
- Advantages and disadvantages of using STATIK
- Dealing with external departments and providers in the midst of chaos
- Techniques to apply collective intelligence to make workers help themselves
- What numbers should lawyers (and similar workers) see
