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Tuesday, April 10 • 2:55pm - 3:45pm
Service-Delivery Review: The Missing Feedback Loop

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How do I gain feedback on the fitness of my service delivery so I can improve it?
Though the standard agile feedback loops – such as the product demo, team retrospective and automated tests — provide valuable awareness of health and fitness, many teams and their stakeholders struggle to find a reliable way to understand an important area of feedback, including their level of agility: the fitness of their service delivery. This session introduces the service-delivery review as the forum for this feedback. Participants will learn the basics of how to conduct a service-delivery review and the benefits, as well as typical fitness metrics. The context will be for software-delivery teams but the lessons will be applicable for any team, group or department that provides a service.
Speakers
avatar for Matt Philip

Matt Philip

Matt Philip is the Director of Learning and Development at ThoughtWorks. In his work as a coach, trainer, quality advocate and facilitator, Matt helps organizations and teams continuously become fit for their purpose. He tweets at @mattphilip and blogs at https://mattphilip.wordpress.com... Read More →

Service Delivery Review. The Missing Feedback Loop pdf
Tuesday April 10, 2018 2:55pm - 3:45pm PDT
SUMMIT
  Techniques Track