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Tuesday, April 10 • 9:00am - 10:00am
Keynote: David J Anderson -- First Who, Then Why: Becoming a Level 6 Leader

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The Fit-for-Purpose Framework can be used to develop the business motivation for deeper maturity Kanban implementations.

How do you know if a change is truly an improvement?

How do you know if your Kanban service delivery is good enough or needs to improve?

What are your customers expectations and where should you focus your improvements?

All products and services have a design component, an implementation component and a service delivery component. All 3 must be fit-for-purpose in order to satisfy your customers.

The Fit-for-Purpose Framework is the new method for driving high maturity, customer-focused performance across your organization. It reveals which metrics to use as KPIs, and how to define thresholds for acceptable performance. It helps you segment markets and make strategic plans. It tells you which customer segments are satisfied and which are underserved or potentially overserved. It provides guidance on which segments to amplify and which to turn off.

avatar for David J Anderson

David J Anderson

David Anderson is an innovator in management thinking for 21st Century businesses. He has 30+ years experience in the high technology industry starting with computer games in the early 1980s. He has led software development organizations delivering innovative products with superior... Read More →

Tuesday April 10, 2018 9:00am - 10:00am PDT